SEPANG - In an effort to provide more value-added service to travellers, Malaysia Airports today introduced a Flight Information Speech System (FISS) called "KLIA 1 Touch", a self-service interactive voice response (IVR) dedicated to provide callers with flight information.
Users can obtain flight information directly from KLIA 1 Touch at 03-8776 0888. For arrival flights, queries can be made based on either flight number or flight's origin city. Meanwhile, for departure flights, queries can be made based on flight number or flight's destination city.
The service is available 24 hours a day. KLIA 1 Touch is capable to handle 30 concurrent calls at any one time. Currently, two language options are available - Bahasa Malaysia and English. Local network provider's charges will apply.
KLIA 1 Touch is capable of recognising the caller ID if the caller makes subsequent calls using Malaysian mobile telecommunication services. KLIA 1 Touch is able to recollect the caller's previous query and will enquire if the caller wishes for an updated flight information or fresh query.
Y.Bhg. Dato' Azmi Murad, Senior General Manager Operations, Malaysia Airports said: "Apart from giving more value added service to customers, we are also always looking at ways to enhance our customer services, and we believe that KLIA 1 Touch will be a service which the public will find very helpful."
He added: "In today's competitive marketplace, businesses are looking for ways to more effectively improve the bottom line and keep pace with market demands. To achieve these objectives and remain competitive, companies are focusing on ways to enhance customer services. One of the most powerful means for achieving these goals is through the automation of repetitive or routine activities using IVR technology."
At the moment, KLIA 1 Touch is only available for KLIA and LCCT-KLIA users in obtaining flight information. "However, plans are in the pipeline to have this service extended to other airports in Malaysia, as we would like to ensure this service reaches our costumers nationwide, Dato' Azmi added.
Y.Bhg. Dato' Ramli Abbas, Chief Executive Officer of NuSuara Technologies said: "We are pleased to collaborate with Malaysia Airports in offering this service to travelers, and we are confident travelers will find KLIA 1 Touch handy in planning their travel, as it is a time-saving information retrieval system, at the convenience of the customers, a user-friendly enquiry service provided free and accessible 24 hours."
NuSuara Technologies is the service provider for KLIA 1 Touch. NuSuara is a venture-backed software company in the business of practical voice solutions and speech recognition technology as its core business offerings.